FAQ

Frequently Asked Questions:

Where are my previous orders from Applique Alley?

Orders placed before July 5, 2016 can be found at http://appliquealley.com/mydownloads.php

Does Applique Alley offer instant download?

Once your order is completed and payment is verified, you ill receive your files via email.  If you have any problems, please contact us at contact@appliquealley.com

Are these sew on or iron on patches?

No, these designs are digital embroidery files.

What do I need to use these files?

You will need an embroidery machine.  Files are typically transferred through a "Jump Drive" or USB drive to the machine.  A cable may also be needed depending on your machine. 

We suggest purchasing embroidery software to enhance your applique experience. 

You will need to save the zip files from your order to you computer. Unzip or Extract All files and simple choose the files you need to save to your USB or other transfer device.

Terms and Conditions of Sale:

Can I share my design files purchased?

File Sharing is strictly prohibited.  Please feel free to share our website with everyone but remember that Piracy is not a victimless crime and will not be tolerated.

Limitations of Use

You, the end user, may use our files for personal and/ or commercial use.

You may not share the files purchased.

You may not resell the files purchased.

You may not include designs purchased in the event that you sell your business/ embroidery machine.

Our designs are copyrighted and may not be altered in any way for use or profit.

Legal action will be taken if this occurs.

Refunds

Due to the digital nature of our designs, we do not offer refunds.

How do I contact Applique Alley with questions?

Applique Alley is a small home business.  We ask that you send all questions to contact@appliquealley.com .  At this time, we do not offer customer service by phone.  You may also contact us on our facebook page at https://www.facebook.com/APPLIQUEALLEY/ .  We will get back to you within 24-48 hours M-F.  We do reserve weekends and holidays to spend time with family but attempt to check messages periodically.